Website Support Archives | Bytes.co Website Design and Digital Marketing Thu, 07 Mar 2024 16:58:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 What is DMARC? Understanding Email Authentication for Businesses https://bytes.co/blog/what-is-dmarc-email-authentication-for-businesses/ Thu, 07 Mar 2024 16:58:24 +0000 https://bytes.co/?p=16545 In today’s digital age, email has become a fundamental tool for communication in both personal and professional spheres. However, with the rise of phishing attacks, email spoofing, and domain impersonation, ensuring the authenticity and security of email communication has become more critical than ever for businesses. This is where DMARC, or Domain-based Message Authentication, Reporting, […]

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]]> Kristina Drobny Presents: Small Adjustments… Big Impact https://bytes.co/blog/kristina-drobny-presents-small-adjustments-big-impact/ Mon, 01 Feb 2021 22:03:49 +0000 https://bytes.co/?p=8822 Bytes.co’s very own Creative Director, Kristina Drobny, held a seminar on Monday, January 25 for the Vermont Association of Wedding Professionals (VAWP). One of the groups hit hard by the recent pandemic has been the Vermont wedding industry. We wanted to offer up some ideas on how to make small, but meaningful changes to a […]

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]]> 20,000 Support Tickets (And Counting) https://bytes.co/blog/20000-support-tickets-and-counting/ Tue, 26 May 2020 15:03:17 +0000 https://bytes.co/?p=7763 In just half the time, our team has done it again. If you’ve been a long term client of Bytes.co, the title of this blog post might look familiar. Back in May 2018, our support team reached the major milestone of solving our 10,000th support ticket. After using Zendesk for 4 years at that time, […]

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]]> Upgrade Magento 1 Before June 2020 https://bytes.co/blog/magento-1-to-magento-2-upgrade/ Wed, 13 Nov 2019 14:57:54 +0000 https://bytes.co/?p=7194 Magento 1 will reach end of life in June of 2020. It was a good run, but the time to say goodbye is fast approaching as Magento will move their full attention to supporting only the latest versions of their eCommerce software in June of 2020. After this time, security updates for Magento 1 will […]

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]]> 10,000 Support Tickets (And Counting!) https://bytes.co/blog/10000-support-tickets-and-counting/ Wed, 16 May 2018 20:37:10 +0000 https://bytes.co/?p=5014 Neil Armstrong walking on the moon, Gutenberg’s invention of the printing press, the first personal computer, Bytes hitting 10,000 support tickets. . .memorable, unforgettable, and life-changing milestones, right? Well, hitting 10,000 support tickets certainly feels pretty darn epic to us! Why? Consider each support ticket that we receive as a technical (or non-technical even) question […]

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]]> How-To: Maximize Your Technical Support Experience https://bytes.co/blog/how-to-maximize-technical-support-experience/ Fri, 10 Jun 2016 22:29:00 +0000 http://www.burlingtonbytes.com/?p=2883 Whether you’re receiving or providing technical support, I think we can all agree the experience has its ups and downs. ZenDesk, our support ticketing platform with which so many of you are familiar, says that 82% of people have cut ties with companies due to bad customer service. Now that’s scary! Upon reflecting on my […]

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]]> 5 Ways to Protect Your WordPress Site From Hackers https://bytes.co/blog/5-ways-protect-wordpress-site-hackers/ Fri, 08 Apr 2016 21:20:46 +0000 http://www.burlingtonbytes.com/?p=2806 WordPress sites get hacked for lots of reasons. Thankfully, most of these are entirely preventable with a few simple habits. Way #1: Keep all your software up to date. The majority of attacks are based on vulnerabilities that have already been discovered, published, and patches released. You need to make sure you’re applying updates to […]

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]]> How Does Burlington Bytes Track Time? https://bytes.co/blog/burlington-bytes-track-time/ Thu, 25 Feb 2016 01:40:03 +0000 http://www.burlingtonbytes.com/?p=2758 Like many web development and design firms, Burlington Bytes lives and dies by time tracking.  We need accurate billable numbers to provide clients, as well as detailed breakdowns for accountability and internal data-analysis.  The problem is, time tracking can easily become a complex beast that takes more time to manage than it actually tracks.  So, […]

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