Hosting & Support
Website Support
From small design enhancements to resolving urgent website issues, we pride ourselves on providing our clients with quick and responsive website support services.
Our Website Support Services
We happily offer our website support services to any business that needs them, whether they’re local to Burlington, Vermont, or have a national presence. Whether your business has a pressing one-time project or requires ongoing assistance, we’re happy to jump in and help wherever you need us.
Website Functionality & Design Updates
Websites are very similar to cars, in that every now and then they require a bit more maintenance than just an oil change. When that time arrives, our team is here to help add new functionality and improve your website’s design on an as-needed basis.
Website Maintenance Retainers
Our clients with a website maintenance retainer are able to maximize our team’s services and expertise. Whether it be 5 hours or 20, our team will dedicate a predetermined number of hours to your website each month for improvements, fixes, and/or updates.
Emergency Website Support
We offer emergency website support to businesses who are in a bind. We’ve met some of our best clients through an urgent website matter, particularly when their old website provider was unable to produce a solution. If your website is offline or experiencing technical difficulties, our team will prioritize the issue and work on fixing it immediately.
Our Website Support Packages Include
- Account & Website Password Recovery
- Design & Functionality Improvements
- Troubleshooting Errors & Bugs
- Fixing Broken Contact Forms, Payment Processing, & More
- Access to our Support Team & Developers
What Our Clients Say
Brendon Schloe
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Costs depend upon the type of support needed. For regular one-time support projects, the total cost will be determined by the number of hours required to make any necessary changes. Any emergency website issues (extremely time sensitive, after hours, etc.) will be billed at a higher hourly rate (1.5x).
No! Although we are a Vermont website support provider, we offer our services to businesses everywhere. Even if you are not local to Burlington, Vermont, we will still do our best to ensure you receive the same personalized experience that a local business would provide.
If you have an urgent issue and require emergency support, email [email protected] or call (802) 448 – 4001 ext 6 right away. Please note that these services will be billed at a higher hourly rate (1.5x).
Our office hours are Monday – Friday from 9:00 am – 5:00 pm EST. During this time, we are available to assist with any issues that you may have. Any after-hours calls will be billed at our emergency support rate (1.5x).
Email [email protected] or call (802) 448 – 4001 ext 2 to create a ticket. Please note, only existing clients will receive immediate assistance. If you are a new client and need help with your website, please contact [email protected].
